Privacy Policy

1. Information We Collect

When you use Regen Processing, we may collect the following information:

• Name, email address, institution, country, and professional credentials provided through our registration form.
• NPI number (for US-based providers) for verification purposes.
• Practice address and contact information.
• Technical data such as IP address, browser type, device information, and pages visited.
• Cookies and similar tracking technologies as described in our Cookie Policy.

2. How We Use Your Information

• To process and respond to your access requests and orders.
• To verify your credentials and NPI information.
• To communicate with you about platform updates, onboarding, order status, and relevant product information.
• To improve our platform, services, and user experience.
• To comply with legal obligations and enforce our terms.

3. Data Sharing and International Transfers

We do not sell your personal data. We may share information with:

• Our parent organization, Royal Longevity, LLC, for operational purposes.
• Allo Biotechnologies, LLC (the Manufacturer) for order fulfillment purposes.
• MuseCell Innovations PTE LTD (MCI) as required under our distribution agreement.
• Service providers who assist with email delivery, hosting, payment processing, and analytics.
• Regulatory authorities when required by law.

If your data is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable data protection laws.

4. HIPAA Compliance

Regen Processing does not provide patient care, medical advice, or clinical services. This Platform is a B2B ordering tool for qualified providers and does not collect, store, or process protected health information (PHI) as defined under HIPAA.

To the extent any information shared through this Platform could be considered PHI, we implement administrative, technical, and physical safeguards consistent with HIPAA requirements. Any third-party service providers with potential access to such information operate under appropriate Business Associate Agreements.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us at info@regenprocessing.com.

6. Your Rights and Breach Notification

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at info@regenprocessing.com.

In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities in accordance with applicable law.

7. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data, including encryption in transit and at rest, session authentication, and rate-limited access controls. However, no method of transmission over the Internet is 100% secure.

8. Limitation of Liability

To the fullest extent permitted by law, Regen Processing and Royal Longevity, LLC shall not be liable for any unauthorized access to or alteration of your data, or for any indirect, incidental, or consequential damages arising from your use of the Platform.

9. No Patient Care

Regen Processing is a product ordering platform only. We do not provide medical advice, patient care, or clinical services of any kind. All products ordered through this Platform are for use by qualified, licensed providers in accordance with applicable regulations.

10. Contact

For questions about this Privacy Policy, contact us at info@regenprocessing.com.

Royal Longevity, LLC
20551 N Pima Rd, Suite 200
Scottsdale, AZ 85255